Mapillary is a service for crowdsourcing street level photos.
geolocated photo sequences with simple tools such as smartphones and action cameras.
Identify usability issues and task flow problems that users face in the app.
We conducted Remote Moderated Research (RMR) in the form of usability tests via video chat and screen sharing software.
We were able to identify three of the most critical user issues:
The straightforward UX Findings led to straightforward solutions. For Mapillary we recommend:
Removing the GPS dependency and allowing users to use the app with their GPS signals on or off, depending on their own needs, willingness and GPS availability
Accommodating to the global variation of internet availability and connectivity by allowing users to selectively upload a sequence with the ability pause in between