THE CHALLENGE
Discover the best way to improve the the system user engagement.
Our task was to discover the best way to improve the information structure, and to improve the app’s usability, particularly the Settings Section.
THE METHOD
Card Sorting was selected as the most straightforward and effective method for the job.
UX FINDINGS
Users felt overwhelmed by the huge amount of information they had to group
- Users prefer to navigate data from general to specific.
- Users feel lost and unfamiliar with most of the tools
- the current Settings Section workflow is not intuitive and is time-consuming
UX SOLUTIONS
We chose the Elito method as the way to generate design ideas based off of the research findings and observations.
Redefining the Settings Section
We recommend that Categorization be moved to the main dashboard as a toolbar. This would allow users to maximize widget utilization by easily and intuitively accessing Search, Topics, Filters and Sources.
Workspaces on Main Dashboard
Workspaces are predefined dashboards with specific characteristics depending on what kind of analysis the user wants to make. After first selecting a workspace, the user would then access a set of specific widgets related to the strategy they wish to apply.
Usability Improvements
We suggest a “compare dashboards” button that would make it possible to analyze several dashboards at the same time in the same area with metrics displayed side by side. When adding a new dashboard for comparison, the grid would adapt and rearrange automatically to fit.
