Telling the flow of events of multiple actors involved in the user experience of a product
Define the problem you’re trying to solve at the user experience level. Describe the scenario, make assumptions, write down the personas profile and the strategic goal to achieve.
Conduct a Contextual Inquiry to get direct insights from your users. Spend some time where the action happens. Interview your potential users using a broad-to-narrow approach to inquire about users’ real needs, their tools and their struggle to complete certain tasks.
Interpret the results using Affinity Diagram to spot emerging patterns regarding:
Time to start diagramming. The diagram has a number of lanes, which align to describe a story or flow of events. Each lane describes a different element of that story
Provides an effective starting point to understand how the success of an application-based product relies on the interaction of multiple components working together.