Understanding users’ needs and turning them into amazing product experiences
Make paper cutouts to represent the different parts of a system or service. They can be very general, for instance cutouts of a single person to represent a specific actor, and a group of people to represent an organization or community
Arrange them on a horizontal whiteboard and ask participants to show relationships between actors and organizations on a given scenario.
Mark all the possible interactions from one area to another.
Make emphasis on the value exchanged at each interaction.
Power comes from participation. Since this a direct, hands-on tangible artifacts method, it is easy for everyone to contribute without requiring diagramming skills or following any flowchart conventions. Business Origami is a powerful research method for modelling and understanding complex services.